Return Refund Exception — Order #742
Customer: David Miller (david.miller@example.com) · Account: Acme Retail #104 · Order Date: Oct 7, 2026
Ready
TEST CASE:
Customer Return Request
DM
David Miller Customer · 2h ago
“I shipped back the Acme Ergo Pro keyboard using label #RET-742. Tracking shows delivered to your depot today. Please refund the $150.00 to my original card.”
AL
Alice Support Specialist (Tier 2) · 1h ago
“Return initiated for Order #742. Amount is $150.00. Automatic threshold is $100.00; routing for manager approval once package scan is verified.”
REQUESTED REFUND
$150.00
Destination: Visa •••• 4242 (Original payment)
1Queue Return
2Warehouse Scan
3Manager Sign-off
4Gateway Refund
STAGE 1: QUEUE RETURN
Authenticate support agent and queue return authorization for Order #742.